When not logged in to MyZemax, some informational pages remain accessible, as do:
Once you log in to MyZemax, you will be able to:
If you are connected as a License Administrator or End User of a supported license, you may also:
There are a few ways to set up your My Zemax profile:
You purchased a license.
You should receive an email invitation from Zemax to join the customer portal. This email invitation contains a link that will prompt you to reset your password. After this, you will have full access to MyZemax.
A License Administrator adds you as a colleague or an End User on a license inside MyZemax. Once this happens, an email invitation is sent to you with a link to reset your password.
You fill out an access request form.
From the sign-in page, click on request portal access. Fill out the submission form.
If you are in our user database, you'll be sent an invitation to finalize your account.
If you're not in our database and provided a valid software license number, you will not immediately receive an invitation to MyZemax, but the License Administrator for your license will be sent a notice of your request to be added as an End User on that license.
If you're not in our database and do not have a valid software license, your submitted form will be processed by our sales team, who will help get you the information that you need.
Note that only License Administrators and End Users of supported licenses will have full access to MyZemax. You can find out more about your own access at the About My Access page.
If you were already a Zemax customer as of May 1, 2019, MyZemax doesn't affect how you use your software.
If you purchased a software subscription on or after May 1, 2019, you will need to set up an account on MyZemax and ensure your account is associated with the correct software license(s) before you can run the licensed software.
The License Administrator for your university, likely your professor, will need to add you as an End User to your university's license. Once this is done, you will have access to the Knowledgebase, forums, etc. Students will not be able to create technical support cases.
An End User is a person within a company who has right to use a Zemax software license. End Users of supported licenses have full access to MyZemax. For individual licenses, the End User may be the same as the License Administrator. You can find out about your own access at About My Access.
A list of colleagues inside MyZemax will display all the individuals known within your organization. When a License Administrator adds a colleague, that person is invited to join MyZemax. However, that person will not have full access to MyZemax or Zemax software until he/she is listed as an End User of a supported license.
In order to add or change End Users on a license, you must be a License Administrator.
Please note:
To add an End User to a Network license:
To change an End User on a single user license:
Zemax is working to complete an immersive MyZemax experience in both Simplified Chinese and Japanese in 2020.