When you submit a case through MyZemax, it is routed directly to Zemax's team of optical and opto-mechanical engineers. Zemax's engineers are located in all five of our global offices; USA, England, China, Japan, and Taiwan. The first available engineer from any region will address your inquiry. Your information is not shared outside of Zemax.
After your inquiry has been resolved, files that you shared as part of technical support correspondence are held for a short period, then permanently deleted.